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A chargeback is a negative value transaction on your account that has been initiated by one of your customers. Any customer can call their card issuing bank to request their money back should they feel one of the following applies to them:

– They do not recognise the transaction;

– They have returned goods but have not received a refund; goods they ordered were not delivered within guaranteed timeframe;

– A service has not been provided or provided to the standard requested;

– Many other reasons.