All of our gateways are PCI Level 1 compliant to ensure that all sensitive data is stored securely. We have a complex network of firewalls, anti-virus checks and frequent system updates to provide maximum protection against data hacking. Contact us if you would like to see a copy of our system schematics and security processes.

The first recommendation we would make is to apply 3D Secure to all your online payments, a feature designed by Visa and MasterCard to give the merchant protection against fraudulent transactions. We can also apply one of our many risk protocols to your account to block potentially unsafe transactions and notify you. Contact us for more information.

Yes. We work closely with our acquiring banks to fully understand their chargeback defence processes. This means we can guide you through what you need to do to defend your chargebacks and potentially recoup some of your lost funds. We can also work with you to discuss how to reduce your chargeback and refund levels in general. This may include slight changes to your internal processes or business model.

That’s not a problem. Provided your new acquirer is one of the 300+ that we support, we can add in your new merchant account details and redirect your processing to the new bank, with little to no technical effort required on your part.

Yes. With our omnichannel gateway you have a high level of control over the current and historical data that you can export, down to the smallest details of the transaction and going as far back as 13 months.